Devin Poole
Senior Product Marketing Manager at Coveo
Devin is the Senior Product Marketing Manager at Coveo, focusing on supporting service leaders to enable connected customer journeys. He has been researching, writing, and advising executives on customer service and customer experience strategies for the past 15 years as an Analyst at CEB and Gartner. He writes and speaks on topics such as digital customer service experience, service channel strategy, personalization, AI, the Effortless Experience, and the agent experience. Throughout his career, he has worked across the globe, advising companies from Fortune 50 to technology startups.