About
Explore the intersection where modernization and customer experience overlap and then unpack the clutter surrounding the Gen AI movement and the opportunities, confusion and risks that come with it.

Duration: 30-45 minutes
WEBINAR ENDED
Agenda
  • Explore the evolving landscape of Generative AI and understand the significance of governance and responsible practices.
  • Gain insights on success strategies for implementing AI and Generative AI to enhance customer and employee engagement.
  • Hear real-world examples of innovative AI and Generative AI applications, including agent assist, accent smoothing and automated quality assurance.
Presenters
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DeJon Gaines
CIO, Customer Experience, Conduent
DeJon is a visionary leader with over two decades of experience in Customer Experience. He has been at the forefront of driving change across various industry sectors, including healthcare, online retail, high technology, and government services. His role as CIO, Customer Experience Management has been marked by significant contributions to the company's growth and success, particularly in enhancing customer experiences through innovative solutions. His leadership and expertise continue to shape the future of Conduent and the industry at large.
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Ramana Reddy
Technology General Manager, Customer Experience, Conduent
Ramana Reddy is the Technology GM for Customer Experience and is responsible for the Enterprise Strategy and Product Development for CX Technology at Conduent. He oversees a global team of CX engineers and subject-matter experts who specialize in telecom infrastructure, cloud services, automation, and AI applications, specifically for transforming contact centers and customer experience management (CXM). Ramana has over 25 years of broad technology strategy and digital transformation experience. Prior to Conduent, he held leadership positions at Cognizant where he formulated strategy, managed large-scale business transformations, and launched digital innovations for companies across health care, life sciences, consumer goods and energy industries.
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James Maguire
Editor-in-Chief, eWeek
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